Did you already register your SIM card(s)? If so, make sure to always take care of your mobile numbers and avoid letting others use them carelessly. Any activities using SIM cards registered under your name are accountable to you, under the Republic Act 11934 Sim Card Registration Law. In that reason to use your SIM Cards responsibly and avoid any illegal activities using it. However, in some case, the registered owners or SIM Card are not aware of some unauthorized use. It happened especially when they didn’t report their lost or stolen SIM Card. In this post, we had explained in simplest way the steps on reporting and requesting replacement for lost or stolen SIM Cards.
Steps on reporting Lost or Stolen SIM Card and request for replacement
Step 1. Gather the required documents
To update your registration details, you will need to provide a valid ID and proof of address. Acceptable forms of ID include a passport, driver’s license, or any government-issued ID.
Note: You have to bring Affidavit of Lost are one of the important requirements in this process.
Step 2. Visit your ISP Store or Customer Service
You can go to any authorized SMART, GLOBE or DITO Store or Customer Service depending on your particular provider to update your registration details.
Step 3. Fill out the required Form
You will be asked to fill out a SIM Replacement Form. Make sure to provide your correct details and sign the form.
Step 4. Submit the form and required documents
Once you have completed the form and gathered the required documents, you can submit them to the SIM Card retailer or dealer.
It is also important to note that if you lose your sim card, you need to report it to the customer service hotline and report it as lost. They will deactivate the SIM card and provide you with a new one, this is also a way of preventing illegal activities. Here is the process on how you can report your lost or stolen Registered SIM Card in SMART, GLOBE or DITO:
- Globe: You can reach Globe’s customer service hotline by dialing 211 from a Globe or TM mobile phone or (02) 730-1010 from a landline. They also have different international numbers that you can check on their website.
- Smart: You can reach Smart’s customer service hotline by dialing *888 from a Smart, TNT or Sun mobile phone or (02) 8 888 from a landline.
- DITO: You can reach DITO’s customer service hotline by dialing *177 from a DITO mobile phone. They also have numbers for different concerns, you can check on their website or by calling the customer service hotline number mentioned.
Why you need to register your SIM Cards?
After buying a new sim card, users are now required to complete a process called as sim registration. Following that, this data is kept in a database that both the government and mobile phone providers can access. This new enact law will help in crime prevention especially those involve using the SIM Cards. The government can more easily identify criminals who use mobile phones in crimes or illegal activities.
